Privacy Policy

This Privacy Policy ("Policy") describes how telur88 ("telur88," "we," "us," "our") collects, processes, stores, and discloses personal data obtained from individuals ("you," "Member," "User") who access or use the telur88 platform at https://telur88.club and all associated services (the "Platform"). By registering an account or continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

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1. Introduction and Scope

1.1  telur88 is committed to protecting the privacy and security of the personal data of its Members. This Policy applies to all personal data collected by telur88 in connection with the operation of the Platform, regardless of whether that data is collected online, via email correspondence, or through any other channel.

1.2  This Policy should be read in conjunction with the telur88 Terms & Conditions and our Responsible Gaming Policy, both of which are incorporated by reference.

1.3  This Policy does not apply to any third-party websites, platforms, or services that may be referenced on the telur88 Platform. telur88 is not responsible for the privacy practices of any third party.

2. Data Controller

2.1  For the purposes of applicable data protection legislation, telur88 acts as the data controller in respect of personal data collected through the Platform. Our designated data protection contact can be reached at [email protected].

2.2  Where telur88 engages third-party service providers to process personal data on its behalf (such as payment processors or identity verification providers), such third parties act as data processors and are bound by contractual obligations to process data only on telur88's documented instructions.

3. Personal Data We Collect

telur88 may collect the following categories of personal data:

3.1 Registration and Identity Data

• Full legal name;
• Date of birth;
• Malaysian National Identity Card number (MyKad) or passport number;
• Residential address (including state, e.g. Selangor, Penang, Johor);
• Email address and mobile phone number;
• Username and encrypted password.

3.2 Financial and Transaction Data

• Bank account details (Maybank, CIMB, Public Bank, or other institutions);
• E-wallet identifiers (Touch n Go eWallet, Boost, GrabPay);
• Transaction histories including deposit amounts, withdrawal amounts, dates, and payment method references;
• Cryptocurrency wallet addresses (where USDT TRC20 is used).

3.3 Usage and Technical Data

• IP address and geolocation data;
• Device type, operating system, and browser version;
• Session duration, pages visited, and in-game activity logs;
• Cookie identifiers and similar tracking data.

3.4 Communications Data

• Records of live chat interactions and email correspondence with the telur88 support team;
• Responses to surveys, promotions, or feedback requests.

4. How We Collect Your Data

4.1  Directly from you — when you register an account, complete identity verification, make a deposit or withdrawal, contact our support team, or respond to a promotion.

4.2  Automatically — through cookies, server logs, and similar technologies when you access and use the Platform. Please refer to Section 9 for further detail on our use of cookies.

4.3  From third parties — including identity verification providers, payment processors, and fraud prevention services, where we are required to verify your identity or comply with applicable regulatory obligations.

5. Purpose and Legal Basis for Processing

telur88 processes personal data for the following purposes and on the following legal bases:

• Contract performance — to create and manage your account, process deposits and withdrawals, and provide the gaming services you have requested;
• Legal obligation — to comply with anti-money laundering (AML) obligations, know-your-customer (KYC) requirements, fraud prevention obligations, and any other applicable regulatory requirements imposed on telur88 by its gaming authority licence;
• Legitimate interests — to operate and improve the Platform, detect and prevent prohibited conduct, maintain platform security, and conduct internal analysis to understand how Members use our services;
• Consent — to send you marketing communications about telur88 promotions, where you have provided explicit consent to receive such communications. You may withdraw this consent at any time by contacting our support team.

6. Disclosure of Personal Data

6.1  telur88 does not sell your personal data to third parties. We may disclose your personal data to the following categories of recipients, strictly to the extent necessary for the stated purpose:

• Payment processors and e-wallet providers — to execute deposit and withdrawal transactions;
• Identity and age verification providers — to fulfil our KYC and AML compliance obligations;
• Technology and infrastructure providers — including hosting, cloud services, and cybersecurity providers engaged to operate the Platform;
• Game content providers — who may receive anonymised session data for RNG audit and compliance purposes;
• Regulatory authorities and law enforcement — where telur88 is legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of telur88, its Members, or the public.

6.2  All third-party data processors engaged by telur88 are contractually required to maintain appropriate technical and organisational security measures and to process data only on telur88's documented instructions.

7. International Data Transfers

7.1  Given the international nature of the telur88 Platform and its licensing structure, personal data may be transferred to and processed in jurisdictions outside of Malaysia. Where such transfers occur, telur88 ensures that appropriate safeguards are in place, including standard contractual clauses or equivalent mechanisms, to ensure that your personal data receives a level of protection substantially equivalent to that afforded under applicable Malaysian data protection law.

8. Data Retention

8.1  telur88 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or for such longer period as is required by applicable law or our gaming authority licence conditions. In practice, this means:

• Account and identity data is retained for a minimum of five (5) years following account closure, in compliance with AML regulatory requirements;
• Transaction records are retained for a minimum of seven (7) years;
• Customer support communications are retained for three (3) years from the date of the last interaction;
• Marketing consent records are retained until consent is withdrawn and for a reasonable period thereafter.

8.2  Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with our internal data lifecycle management procedures.

9. Cookies and Tracking Technologies

9.1  telur88 uses cookies and similar tracking technologies to operate the Platform, maintain your session state, remember your preferences, and analyse Platform usage. The categories of cookies we use are:

• Strictly necessary cookies — required for the Platform to function. These cannot be disabled;
• Functional cookies — used to remember your preferences (such as language settings and "Remember me" login state);
• Analytics cookies — used to understand aggregate patterns of Platform usage to improve the Member experience. Data collected is anonymised or pseudonymised.

9.2  You may manage or disable non-essential cookies through your browser settings. Disabling strictly necessary cookies may affect Platform functionality.

10. Security Measures

10.1  telur88 implements appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include:

• TLS/SSL encryption for all data transmitted between your device and the telur88 servers;
• Password hashing using industry-standard cryptographic algorithms;
• Role-based access controls limiting internal access to personal data on a need-to-know basis;
• Regular security assessments and penetration testing of Platform infrastructure.

10.2  Notwithstanding the measures described above, no online system is completely immune to security risks. You are encouraged to use a strong, unique password for your telur88 account and to enable SMS two-factor authentication where available.

11. Your Rights

11.1  Subject to applicable law, you may have the following rights in relation to your personal data held by telur88:

• Right of access — to request a copy of the personal data we hold about you;
• Right to rectification — to request correction of inaccurate or incomplete personal data;
• Right to erasure — to request deletion of your personal data, subject to applicable legal retention obligations;
• Right to restriction — to request that we restrict processing of your personal data in certain circumstances;
• Right to object — to object to processing carried out on the basis of legitimate interests;
• Right to withdraw consent — to withdraw any previously given consent to processing at any time, without affecting the lawfulness of processing carried out prior to withdrawal.

11.2  To exercise any of the above rights, please contact our support team via live chat or at [email protected]. We will respond to verified requests within thirty (30) days. Note that certain rights may be limited where legal retention obligations apply.

12. Third-Party Links

12.1  The telur88 Platform may contain references to third-party game providers or payment services. telur88 does not control the privacy practices of such third parties and is not responsible for their data handling. We encourage you to review the privacy policies of any third-party services you interact with.

13. Children's Privacy

13.1  The telur88 Platform is strictly intended for individuals aged 21 years and above. telur88 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from an individual who does not meet the minimum age requirement, we will take steps to delete that data and close the associated account without delay.

14. Changes to This Policy

14.1  telur88 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or Platform functionality. The current version of the Policy, together with its effective date, will always be published at https://telur88.club/privacy-policy. For material changes, we will notify registered Members by email where practicable. Continued use of the Platform following publication of an updated Policy constitutes your acceptance of the revised terms.

15. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the handling of your personal data by telur88, please contact our support team via the 24/7 live chat function on the Platform, or in writing at [email protected]. We are committed to addressing all privacy-related enquiries promptly and transparently.